Strategic Account Manager - Security Services

Strategic Account Manager
- Security Services

• Strategic Account Manager
  - Security Services

Strategic Account Manager
- Security Services

Location: (On
-Site) Derry/Londonderry
Reports To: Director of Operations

Role Purpose

The Strategic Account Manager will have full responsibility for the leadership, management, and strategic development of the security services of a large Manufacturing Company in Derry. This role is accountable for delivering exceptional security operations, ensuring compliance with contractual obligations, maintaining strong client relationships, and driving continuous improvement across all aspects of service delivery.

As the primary point of contact for senior client stakeholders, the Strategic Account Manager will develop a trusted partnership with the Client, ensuring security services are aligned with business objectives, operational requirements, and industry best practice.
The successful candidate will demonstrate strong leadership capability, commercial acumen, and experience operating within high-security, technology-driven environments. They will foster a culture of accountability, professionalism, and service excellence while identifying opportunities for innovation, efficiency, and contract growth.

• Lead the overall delivery and strategic direction of the Client security contract.
• Develop and implement account strategies that align with both client objectives and company goals.
• Act as the senior escalation point for all operational, contractual, and service-related matters.
• Build and maintain strong relationships with key client stakeholders at operational, management, and executive levels.
• Ensure security services evolve in line with client requirements, emerging threats, and industry developments.
• Drive a collaborative "One Team" culture between client representatives and security teams.
• Promote service innovation and identify opportunities to enhance contract performance and value.

• Provide leadership and oversight of all on-site security operations.
• Ensure all security services are delivered in accordance with agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual requirements.
• Oversee manned guarding, access control, CCTV monitoring, incident management, emergency response, and visitor management activities.
• Ensure security staffing levels, deployment plans, and resource allocation support operational effectiveness.
• Review operational performance regularly and implement improvement initiatives where required.
• Ensure effective management of incidents, investigations, security breaches, and corrective actions.
• Support business continuity, crisis management, and emergency response planning processes.
• Maintain operational resilience and ensure security services remain fully effective at all times.

• Develop trusted partnerships with Client's security leadership and key stakeholders.
• Lead monthly operational reviews, quarterly business reviews, and annual strategic planning meetings.
• Prepare and present detailed operational performance reports, risk assessments, and improvement plans.
• Proactively identify client needs and opportunities for service enhancement.
• Manage client feedback, complaints, and service recovery processes professionally and effectively.
• Ensure strong communication channels exist between the client, operational teams, and company leadership.

• Lead, support, and develop Site Security Managers, Supervisors, and Security Officers.
• Ensure recruitment, succession planning, and workforce development activities support current and future contract requirements.
• Promote employee engagement and maintain a positive, professional working environment.
• Conduct performance reviews, development planning, welfare meetings, and coaching sessions.
• Manage employee relations matters fairly and consistently in line with company policies and employment legislation.
• Monitor workforce performance, attendance, and productivity standards.
• Foster a culture of accountability, customer service excellence, and continuous improvement.

• Maintain full accountability for contract profitability and financial performance.
• Manage contract budgets and ensure services are delivered within agreed financial parameters.
• Monitor labour costs, overtime, subcontractor expenditure, and operational expenses.
• Identify efficiencies and cost‑saving opportunities without compromising service quality.
• Prepare quotations, business cases, and pricing proposals for additional services and contract variations.
• Ensure accurate financial reporting, invoicing, and administration processes.
• Support contract retention and identify opportunities for revenue growth and service expansion.

• Ensure full compliance with all relevant legislation, industry standards, company procedures, and contractual obligations.
• Maintain…