Coordinator, and Member Experience

Coordinator, Growth and Member Experience

UK

The Coordinator, Member Growth & Experience supports the execution of team strategies that strengthen Member engagement, retention, and overall experience. This role coordinates training programs, events, communications, and operational processes that contribute to Member or Chapter growth. It is an execution‑focused position that ensures consistency, quality, and alignment across all Member‑facing initiatives.

• Coordinate/Support the deployment of the national/regional stability and retention strategy.
• Coordinate/Support the implementation of national/regional stability and retention initiatives, including tools, processes, and performance monitoring to contribute to the Country’s/region’s growth
• Coordinate initiatives that simplify, structure, and enhance the overall Member experience.
• Assist in optimizing the visitor experience and Executive Committee experience.
• Execute components of the national/regional retention plan, including follow‑up and resource coordination.
• Contribute to building a strong sense of belonging through communications, tools, materials, and events.
• Maintain and update tools, trackers, and processes used to monitor national or regional performance.
• Support Franchisors in navigating and leveraging the Franchise Management Systemin all phases of Franchisee life cycle
• Secondary responsibility (backup) of support and administration inBNIConnect(Onlinenetworkingand referral platform)

• Coordinate/Support the design, scheduling, and delivery of national/regional training programs for:
• Leadership Teams
• Ambassadors (onboarding, monitoring, and support)
• Directors and Area Directors
• Manage participant registration, attendance tracking, and follow‑up.
• Schedule and support trainers/facilitators, ensuring smooth operational logistics.
• Support the enhancement of the mentorship program through materials, communication, and follow‑up.
• Maintain the documentation database by developing new materials and updating existing resources.
• Assist in creating new training materials for Education Coordinators.
• Provide support to Members and Ambassadors facing challenges by directing them to appropriate tools and resources.

• Draft, edit, or assist with distribution of newsletters, educational content, and Member communications.
• Support national/regional visibility efforts through website updates, basic SEO tasks, and digital content maintenance.
• Assist n the development of promotional items, renewal packs, and Member engagement materials.
• Coordinate and/or proofread event‑related communications and assist in identifying service providers.
• Assisting in updating and maintaining content such as meeting presentations, training decks, role descriptions, the Member Handbook, and workshop materials.
• Create and/or assist with and proofread materials for Welcome Committees to support Member onboarding and engagement.
• Coordinate with Communications &Marketing Manager to ensure alignment with the marketing strategy and improve visibility across platforms (Linked In, Facebook, etc.).
• Prepare content and materials for national/regional meetings.

• Support the planning and execution of national/regional events, workshops, and Member engagement activities.
• Coordinate logistics, materials, communications, and vendor interactions.
• Ensure consistent branding, messaging, and Member experience across all events.
• Any additional duties needed to help demonstrate our core values, drive our vision, and fulfill our mission.
• Self-Management
• Quality Management
• Technical Proficiency
• Communication
• Teamwork
• Accountability & Integrity
• Analytical Thinking
• Initiative
• Interpersonal Skills

• 1 – 2 years of relevant experience
• MSOffice Suite Skill Level: Basic
• Applies consistent formatting in Word,builds simple slide decks, and uses templates
• Uses structured Excel sheets with filters, sorting, and basic formulas
• Manages Outlook calendars, categories, and meeting scheduling
• Sharesfilesthrough One Drive/SharePoint and uses Teams effectively
• Experience in coordination,…