Quality Technologist and Account Manager

Overview

Quality Technologist and Account Manager

Location: Alconbury (3-4 days a week) Canary Wharf (1-2 days a week)

Contract: Permanent, full time

Salary: Negotiable depending on experience

Our market leading client are looking for a pro-active individual to join their Quality Technologist department. You will play a key role in supporting floral teams and supply partners to maintain, monitor, and continuously improve product quality, safety, compliance, and technical performance.

The role focuses on ensuring products consistently meet required quality, legal, and safety standards through proactive supplier engagement, site auditing, and hands-on quality management.

This is a collaborative role requiring strong technical expertise, clear communication, and the ability to influence suppliers and internal stakeholders. You will act as a key link between retailer-facing technical teams and supply partners, supporting both day-to-day operations and longer-term improvement initiatives.

Supplier & Site Engagement

• Conduct regular on-site visits to suppliers and growers to assess quality and compliance
• Provide technical support to supplier teams, ensuring alignment with specifications and expectations
• Maintain professional, productive working relationships across the supply base

Quality Compliance & Issue Resolution

• Identify and resolve quality and compliance issues at source
• Support the development and delivery of Quality Improvement Plans, including actions and reporting
• Ensure accuracy and compliance of product specifications and safety requirements

Monitoring & Data Analysis

• Monitor quality performance through site visits, supplier data, and retail feedback
• Identify trends and compile crop or product reports for wider technical teams
• Contribute to continuous improvement through evidence-based recommendations

Peak Floral Event Support

• Provide on-site support during key seasonal floral events
• Oversee quality delivery, consistency, and specification adherence during high-volume periods
• Support in-season quality management and feedback processes

Governance & Administration

• Maintain accurate records of site visits, findings, and actions
• Support supplier documentation and system access where required
• Assist with administrative tasks and ad hoc technical projects

Essential:

• Proven experience in a quality or technical role, ideally within fresh produce, horticulture, or FMCG
• Strong understanding of quality assurance, auditing, and compliance
• Excellent communication and stakeholder management skills
• Confident in data analysis and trend interpretation
• Highly organised, self-motivated, and able to manage multiple priorities
• Proactive, adaptable, and solution-focused
• Remains effective under pressure during peak periods
• A valid UK licence, and access to your own transport

Desirable:

• Experience working with retailers or within a supplier technical function
• Familiarity with retailer product standards and technical systems
• Qualification in horticulture, food science, or a related discipline
• Understanding of sustainability and ethical sourcing within agricultural supply chains