Retail Team Leader

Job description

As a Brand Lead, you are a genuine ambassador for our brand, bringing your own style and expertise to deliver an exceptional customer brand experience in-store. You will support the management team in motivating and leading the team to achieve and surpass store targets, fostering excellence across all areas.

• Utilize your local knowledge and sales expertise to deliver the ultimate brand experience.
• Become an expert in our style choices and bring them to life for our customers.
• Make confident decisions for customer satisfaction, including handling in-store consumer issues.
• Act as a brand ambassador by role modeling our behaviors, values, and style.
• Build trust through collaboration and open communication, serving as a positive role model.
• Continuously develop your product knowledge and understanding of the business.
• Maintain store appearance and embrace the Superdry store look to ensure the store looks appealing.
• Take ownership of delivering business objectives set by the Store Leader, coaching the team to meet retail standards and service expectations.
• Support key compliance tasks such as loss prevention and health and safety.
• Drive a positive attitude and exceed expectations consistently.
• Embrace and promote the Superdry culture among colleagues.
• Maintain awareness of store KPIs and contribute ideas to improve performance.
• Ensure daily productivity and make a positive impact in the store.
• Be authentic and take responsibility for opening and closing the store, including cash handling.

• Support daily supervision of the team, motivating and directing them to deliver excellent service.
• Engage associates to achieve targets and review their progress.
• Collaborate with managers to hit store targets and create a positive work environment.
• Provide feedback and recognize success, contributing to performance reviews.

• Experience in retail/sales and operations, ready to take on a leadership role.
• Passionate about our brand and creating memorable customer experiences.
• Deep interest in style and product.
• Experience in team leadership and motivation.
• Effective communication and relationship-building skills.
• Organized, proactive, and ownership-driven.
• Positive attitude towards challenges and change.
• Genuine, authentic, and a positive role model.

• Competitive hourly rate
• Pension, life assurance, and 20 days holiday
• 50% staff discount online and in-store
• Clothing allowance

Superdry has been creating world-class products for 15 years, with a mission to inspire style-obsessed consumers while leaving a positive environmental legacy. We are on an exciting journey to reset our brand and launch new collections, and we seek talented individuals to join us.