Van Driver​/Branch Assistant; VA

Join our team at Grant & Stone Electrical Supplies, a respected independent builder’s merchant serving the Southeast since 1987. With a commitment to quality products and exceptional customer service, we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.

We’re expanding our team at our Harrow Branch and are looking for a dependable Van Driver/ Branch Assistant to help us continue delivering excellent service to our trade and retail customers.

We currently have a new opportunity for a Van Driver / Branch Assistant to join our Harrow branch. Offer a high standard of service to customers who attend the branch, attending to their orders and enquiries.

• Dealing with orders and enquiries received from customers and potential customers.

Processing customer telephone orders that come into the branch.

Offering a high standard of customer to maximise sales and customer satisfaction.

Adopting a pro‑active approach to maximise sales to existing customers.

Actively making enquiries with customers who are not trading with Grant and Stone by exploring new sales opportunities where possible.

Resolving customer queries, investigating complaints, and resolving these as soon as possible.

Overseeing customer orders and helping to make sure orders go out in a good time frame.

Be proactive in maintaining up to date technical knowledge of all products sold, ensuring that product knowledge is kept up to date with any technical product updates and changes.

Ready to jump in, learn and become part of the business.

Perform general warehouse duties in order to maintain a smooth operation.

Attend training relating to the role if requested by the Company.

• Observe strict adherence to the Company’s health and safety procedures at all times.
• Undertake additional or alternative tasks and duties in line with the branch requirements.
• Qualifications and Attributes

• Full clean UK Driving Licence essential
• Qualifications and Attributes
• Basic addition and subtraction skills
• Hands on commitment to getting the job done
• Team player
• Excellent communication and organisational skills
• Good time keeping
• Honest, responsible and reliable
• Self‑motivated individual
• Good problem‑solving abilities

Week 1 Monday to Friday 07:00-17:15

Week 1 Monday to Friday 07:00-17:15 Saturday 08:00-12:00

At IBMG, we value our employees and offer a supportive work environment that fosters growth and development. By joining our team, you will have access to training opportunities, career advancement prospects, and a range of benefits:

• Pension scheme and paid holidays
• Supportive team and positive work environment
• Career development and training
• Staff discount on building materials
• Employee assistance program
• Perks Membership (Discounts available in a variety of retailers)
• Branded Uniform

If you are looking for an exciting opportunity to contribute your skills and be part of a dynamic team at Grant & Stone Building Supplies apply now for the Driver / Branch Assistant position. Join us in our mission to deliver excellence in the Builders Merchant Sector.

Driving licence, sales experience, warehouse experience