Pop-up Shop Lead

Concern Worldwide (NI) is looking to recruit a Pop-up Shop Lead to join the Retail team in Derry on a part time, 12-month fixed term contract.

We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.

Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.

While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.

With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.

Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.

• 25 days’ annual leave, pro-rated for part-time employees.
• Flexible hours and hybrid working.
• Annual leave purchase scheme.
• Enhanced maternity leave pay and shared parental leave.
• Stakeholder pension.
• Season ticket loan.
• Cycle scheme.
• Life assurance.
• Access to Employee Assistance Programme (EAP).

Derry; 2a Castle Street, Derry, BT48 6HQ

To manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience. As this is a newly established pop‑up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation.

This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop‑up model to inform future retail development.

The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.

This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.

• Experience working in a retail or customer facing environment.
• Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
• Experience organising priorities and working effectively within a fast‑paced operational environment.
• Experience supervising or coordinating people within a retail, hospitality, charity or customer‑focused environment.
• Experience supporting the day to day running of a shop, store or customer focused operation.
• Experience contributing to sales performance, income generation or achievement of target.
• Demonstrated ability to take initiative and work independently within a busy operational environment.

• Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
• Organised and proactive approach with…