Dior – Make-Up Artist

The Role:

Makeup Artist

As a brand representative, you will maintain a professional appearance and provide positive, approachable interactions with customers and colleagues. Your role focuses on delivering exceptional customer service and retail excellence by leveraging expert makeup product knowledge and your experience handling smooth operations.

• Greeting all customers on the counter, offering exceptional customer service by understanding customer needs and offering appropriate support and guidance from introduction through to sale
• As a Makeup Artist , we expect you to have advanced artist techniques, with an array of application methods, with the ability and confidence to cater to diverse customer needs. You will have a comprehensive understanding of our products, ingredients, and their effects on different skin types.
• Conduct personalised and comprehensive appointments, building relationships and identifying and addressing customers requirements, engaging with customers throughout their journey and genuinely making each customer interaction feel personal and valued.
• As a sales-driven, opportunity seeker, you will seek sales opportunities by engaging with customers on the shop floor, as well as in opportunities such as appointments and masterclasses.
• Meet and exceed sales targets by actively promoting and selling makeup and skincare products by cross‑selling and upselling, both individually and in collaboration with your team
• Ensure the makeup section is well‑organised, clean, and visually appealing and sanitised to meet health and safety standards
• Implement and maintain attractive displays to highlight featured products and promotions
• Aligning with our values, you will work collaboratively with your team members to achieve our goals and targets in Retail. You will support and encourage your colleagues, sharing your speciality knowledge in makeup.
• Adhere to company policies and procedures, ensuring compliance
• Maintain punctuality, reliability and embodiment of our values
• Hold store events and masterclasses
• Collaborate with marketing on brand shoots where appropriate, sharing your knowledge on artistry skills.
• Keep up to date with industry trends
• Inspire your team by sharing your artistry skills and techniques

• Highly skilled makeup enthusiast
• KPI & results driven
• Confident and engaging
• Exceptional selling skills
• Excellent communicator, collaborator, and team player
• Passionate about makeup and customer excellence
• Enthusiastic to share knowledge and to support colleagues
• Able to identify key performance behaviours and competencies within the team
• Strong prioritising and organisational skills