Account Manager

Location: United Kingdom | Hybrid | Remote

Employment Status: Full-Time

Travel: Up to 60%

The Account Manager (AM) is a results‑driven sales professional who plays a critical role in driving profitable growth by acquiring, expanding, and retaining customer accounts. This role delivers resilient automation solutions while serving as a trusted partner to customers, ensuring reliability, technical excellence, and long‑term customer satisfaction.

The AM must have a proven track record collaborating with executives, influencers, and decision makers on the customer’s organization and project team (Owner, EPC/A&E/Engineer/MEP/Construction firm) with the goal of growing customer accounts. The AM is accountable for maintaining and growing existing accounts within the assigned target market based on annual new order targets. The AM will also support other strategic business objectives as needed.

• Meet or exceed annual goals.
• Maximize revenue potential of strategic accounts by identifying and closing new opportunities.
• Expand strategic accounts YoY through delivery of value‑aligned solutions.
• Build and maintain a qualified pipeline of opportunities within assigned strategic accounts.
• Maintain high customer satisfaction through proactive communication, value delivery, and effective issue resolution.
• Develop and execute account plans for key clients, aligning with their capital projects, technology roadmaps, and resiliency requirements.
• Manage bid/RFP processes effectively and ensure successful outcomes.
• Work cross‑functionally with technical sales and project delivery team members to ensure proposals are technically sound, compliant, and aligned to customer needs.
• Represent the firm at industry events and within professional societies.
• Accurately manage the CRM lifecycle, providing transparent data to support forecasting.
• Show familiarity and ensure adherence to industry standards and expectations as applicable.
• Coordinate with cross‑functional teams to align scope, schedule, and deliverables.
• Communicate clearly and proactively with internal teams, customers, and partners.
• Identify and elevate risks, constraints, or scope changes early.

• Adhere to company policies, QMS requirements, and established safety standards.
• Deliver accurate, high‑quality results with strong attention to detail.
• Identify opportunities for process improvement and contribute to stronger execution and efficiency.

• Bachelor of Science; in Engineering or Business, or other pertinent curriculum combined with relevant experience.
• Typically, 5‑10 years minimum experience in relevant industry.

• Highly self‑motivated, proactive, results‑oriented, hard‑working, accountable, collaborative, team player.
• Effective communication and active listening skills.
• Excellent interpersonal, communication, creativity, and presentation skills.
• Ability to work autonomously and manage priorities while meeting deadlines.
• Sound problem‑solving and decision‑making skills.
• Commitment to quality, safety, continuous learning, and personal growth.
• Strong ability to develop and execute sales strategy to identify and solicit leads for new customers within targeted market segment.
• Clearly articulate value and demonstrate how solutions map to a customer’s needs.
• Adept at uncovering customer pain points and crafting solutions that align with technical and business needs.
• Knowledge of automation systems in critical environments (e.g., BMS, EPMS). Familiar with platforms such as Rockwell, Schneider Electric, Siemens, or similar.
• Strong competency with Microsoft Office, PDF software, CRM platforms, etc.

• Competitive compensation with annual bonus opportunity
• 401(k) with company match
• Comprehensive medical, dental, and vision coverage with low‑cost options
• Paid time off and sick leave
• Tuition reimbursement and professional credential support
• In‑house and external technical training opportunities
• Exposure to complex, high‑impact automation projects
• A collaborative culture built on integrity, accountability, and teamwork

The physical and environmental demands described here are representative of those required to perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Thermo Systems provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status.

This job description outlines the general nature and level of work expected. Responsibilities may evolve based on business needs.