Financial Solutions Sales & Service Manager Job Derry area,Northern Ireland UK,Sales

Financial Solutions Sales & Service Manager

Job Category
:
Retail Banking

Requisition Number
: FINAN
008282

Posted :
May 29, 2026
Full-Time
On-site

Locations

Showing 1 location

Travel Required:

Yes

Description

As a First Commonwealth Sales & Service Manager you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. You have a passion for building relationships, educating, advising and identifying opportunities to equip our customers and employees with financial solutions that will help them achieve Financial Confidence.

In partnership with your Branch Manager Business Banking, you will lead a Financial Solutions Center with effective communication, ongoing coaching and relentless execution on our mission and vision and drive development for your team members. With a high level of accountability for all aspects of your Center’s success, you drive for high-performance results within a competitive and demanding financial solutions sales environment.

You will lead your team to execute a well-defined plan for delivering the entire bank to your community. You will personally drive consumer sales through consistent and on‑going development activities focused on expanding existing customer relationships and engaging new prospects to win both their personal and business related banking relationships.

What Great Looks Like in this Role

As an SSM, your days will be divided into 5 essential job functions:

Deepen Consumer Relationships – 30% of your time will be spent growing relationships with your existing customer base. You will do this through the following activities:

Stay connected with customers through onboarding and outbound calling
Achieve assigned outbound calling expectations
Generate consistent and meaningful appointments weekly including prospects
Identify partner referrals by asking purposeful questions
Uncover consumer lending opportunities, with an emphasis on real estate secured

Grow Consumer Relationships – 30% of your time will be spent establishing and growing consumer relationships through the following activities:

Manage your assigned Top 500
Ask for referrals from your existing customers, thanking them and following up with them; advocate for the Refer-A-Friend program
Utilize marketing campaigns to inform customers about our products
Use effective research, tools and techniques for prospecting
Champion Line Leadership and lead by example using our BUILD conversation framework
Own partner relationships

Developing Your Team and Yourself – 25% of your time will be spent ensuring that you and your team are engaging in the right activities to drive growth, both in balance sheets and in yourselves. This will happen by engaging in the following activities:

Take ownership of your own development
Assist employees with their Pathways progression
Provide on‑going formal and on the spot coaching
Attract, acquire, retain and develop talent
Demonstrate and role play with team members regularly
Assign individual goals in collaboration with your BMBB
Celebrate everyone’s accomplishments and successes

Manage Operations and Compliance – 15% of your time will be spent ensuring your office is a well‑oiled machine. You will do this by:

Always being dedicated to protecting the privacy and security of our customers
Oversee proper completion of all account opening and loan documents, and transaction processing
Manage NSF/OD and other fee retention by ensuring the team is having the right conversation
Oversee proper cash handling, teller differences and dual control guidelines; managing internal controls
Delegate and oversee responsibilities for others to learn internal controls

Customer Experience – every day, every customer, every interaction you will always have the following at the top of your mind:

Live our Mission and Core Values
Be a Champion of our Customer Service Promise to Put Customers First, Be Relentless, Inspire Confidence, Champion Simplicity and Obsess with Yes
Increase the sales effectiveness and efficiency of your team by championing BUILD,…