Inside Sales Representative

We are looking for an enthusiastic Inside Sales Representative to support customer retention and account growth through proactive outbound engagement with existing customers. Working alongside Regional Sales Managers as part of a regional team, the role focuses on maintaining strong customer relationships, generating opportunities, and supporting regional sales growth.

You will be responsible for proactive outbound calling, with a view to generating appointments, training opportunities, and sales opportunities within the assigned customer base.

You are expected to have strong knowledge of RISCO products along with a good understanding of relevant competitor products.

• Make proactive outbound and follow up calls to the agreed customer base, maintaining strong customer relationships and understanding customer needs.
• Secure and develop Risco Cloud connections, generating Cloud opportunities/deals in Hub Spot.
• Build and maintain a regional pipeline of opportunities alongside the respective Regional Sales Manager.
• Identify further sales opportunities within existing accounts and support regional sales growth.
• Support inbound customer activity and arrange customer meetings/demonstrations with Regional Sales Managers where required.
• Provide support and advice on the Risco product range and maintain a good understanding of relevant competitor products.
• Provide customer quotes and pricing in line with company policies, escalating approvals where required.
• Maximize customer retention through regular communication with existing customers.
• Maintain product knowledge, sales skills, and accurate customer activity updates within Hub Spot.
• Undertake any other duties reasonably expected by the Company.
• Report customer feedback to relevant managers and participate in weekly meetings, including Risco roadshows and events.

• Previous experience in an Inside Sales / Outbound Sales / Customer Account Management role – required.
• Strong verbal and written communication skills.
• Experience working with CRM systems such as Hub Spot.
• Good working knowledge of Excel / sales reporting tools.
• Experience with in the security industry or with security distributors/manufacturers – advantage.
• Technical aptitude or previous experience working with technical products – advantage.