Shop Manager

About Us

Concern Worldwide is a non-governmental, international humanitarian organisation dedicated to the reduction of suffering and working towards the ultimate elimination of extreme poverty in the world’s poorest countries. Our mission is to transform the lives of people living in extreme poverty. We work with 25 million people each year, in some of the hardest to reach and most fragile places. Places prone to conflict, natural disasters, climate change and extreme hunger.

When an emergency strikes, we are among the first on the ground. We use our voice to bring the stories of extreme poverty to world leaders.

• 25 days’ annual leave, pro-rated for part‑time employees
• Annual leave purchase scheme
• Enhanced parental leave pay
• Stakeholder pension
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)

Details of our benefits could be found on our website.

To manage all aspects of the shop, including recruiting and leading the volunteer team in order to maximise the income generated for Concern’s work.

Our new shop in Derry City is a thriving, busy hub that represents the future of charity retail – a modern, vibrant space that has brought new energy to Castle Street since opening in June. As a dynamic addition to the high street, it showcases how charity retail can inspire communities while supporting Concern's life‑saving work.

You will be instrumental in making sure the shop is at the hub of the local community, ensuring a steady flow of donations and acting as the face of Concern Worldwide and raising public awareness of our campaigns.

You will lead by example and be confident working within a fast‑paced retail environment. You will contribute towards the success of the shop by:

• Ensuring a high standard of customer service
• Achieving targets to maximise income
• Maintaining a high standard of creative visual merchandising
• Actively recruit volunteers and establish the shop in the local community
• Generate stock to fill the shop

As Shop Manager, you will have the opportunity to be part of a small, but dedicated and successful retail team. You will be a highly motivated self‑starter who takes full ownership of your role. You will lead and motivate your shop volunteers in maximising the fundraising income for the shop. It will be your chance to demonstrate and further develop your existing strong commercial awareness, relationship management, sales and customer service skills.

This is an exciting time for you to join Concern Worldwide (NI) as we seek to engage more with local communities and increase support for our work in tackling hunger and transforming lives in some of the poorest places in the world.

Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio‑economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.

Concern Worldwide operates a growing retail network of eight shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.

It is the nature of this post that weekend working (Saturday) and occasional additional seasonal hours are part of the normal working week. Working hours will also involve some evening work to meet the needs of the post. Due to the nature of this role, flexibility is required.

We are happy to consider candidates interested in either part‑time (28 hours per week) or full‑time (35 hours per week). Flexibility required.

Appointment will be subject to a six‑month probationary period.

Salary: £25,907 – £28,786 full time – based on full time, 35 hours per week.

Deadline: 26th July 2026.

The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self‑declaration form.