Accounting Support Technician

The Iowa Department of Health and Human Services (HHS), Division of Compliance and Administrationis seeking an Accounting Support Technician 1to join our team!

This position performs moderately complex accounting and clerical tasks to support the operations of the Collection Services Center. Responsibilities include accurately posting, tracking, and reconciling child support payments across multiple systems, including the Iowa Collection and Reporting System (ICAR) and CSCPro. The role processes various payment types such as direct deposit, automatic withdrawal, and on-demand payments, ensuring entries are recorded in accordance with established accounting procedures.

The position also manages incoming physical mail by sorting, opening, and scanning documents using an Opex mail extraction machine and scanner. It tracks mailed payments and correspondence; locates scanned checks and documents for return, rescan, or forwarding to CSRU field offices; and conducts quality reviews of all scanned materials. Additional duties include processing returned mail, indexing and updating addresses in system records, and documenting all actions through clear narration in ICAR.

This role supports statewide correspondence functions by printing and mailing documents generated by CSRU field offices, including items requiring proof of mailing, certified mail handling, and adherence to IRS requirements for federal tax offset information. The position logs, stores, and tracks federal tax information in compliance with federal guidelines.

Further responsibilities include posting child support payments in CSCPro by reviewing scanned check images, entering alphanumeric data, researching discrepancies, and balancing payment amounts to associated accounts. The position identifies and corrects errors found in the EFT payment journal and performs reconciliation between EFT payments and bank deposits.

Benefits

Working for the State of Iowa comes with its perks. In addition to a competitive salary, you'll enjoy a comprehensive benefits package designed to support your well-being and professional growth:

• Health, Dental, and Vision Coverage:Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage!
• Paid Time Off:Take time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC), Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers…