Administrative Support Assistant

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic individual to join as an Administrative Support Assistant 3 within our Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well‑being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The successful candidate for this fast‑paced position is a motivated, organized, and detail‑focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, sound judgment and decision‑making ability, and have excellent customer service skills.

• A self‑motivated, quick learner who is able to navigate licensure requirements proficiently.
• Great attention to detail and a high level of organizational skill.
• Excellent written and oral communication skills.
• Comfort with responding to a high volume of inquiries and prioritizing clerical work.
• Experience working with diverse populations in a team environment.
• Commitment to providing a high‑quality service.
• Displays high standards of professional and ethical conduct.

• Process applications for licensure using a licensing software system.
• Understand and implement administrative rules governing the licensure process.
• Review and evaluate supporting documents received for pending license applications, including test scores and credentials.
• Handle confidential documents and follow procedures established in the Code and administrative rules. Make an independent determination of each applicant’s eligibility for licensure.
• Read, understand and interpret information on supporting documents, including academic transcripts.
• Advise applicants on procedure and requirements and give appropriate and prompt responses to questions by telephone and in person.
• Draft and send written correspondence to applicants regarding their application.
• Process licensure fees, issue licenses and certificates, and enter licensing information in the online system on a daily basis.
• Assist with preparation for board meetings and attend board meetings if requested.
• Provide assistance to the assigned board executives, including preparation of correspondence, minutes, and professional reports.
• Answer multiple phone and walk‑in inquiries from individuals, schools and businesses about requirements for initial licensure, relocation from another state, and continuing education requirements.
• Consult with the board support counterparts in order to maintain good communication between licensure and boards. Reply to "Contact Us" and other general inquiry email correspondence.
• Prioritize tasks in the order to provide timely answers to a large number of queries.
• Assist stakeholders to access public licensure information and lists of active licensees through the web‑based database.
• Provide information to the Disciplinary Office and assigned AAG upon request, and assist the Board Executive to process complaints.
• Participate in bureau staff meetings and perform other duties as assigned during periods of peak workload.
• Other duties as assigned.

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on‑site employee…