Eligibility Determinations Administrative Support Assistant

Position: Eligibility Determinations Administrative Support Assistant 1

Eligibility Determinations Administrative Support Assistant 1

Join to apply for the Eligibility Determinations Administrative Support Assistant 1 role at State of Iowa - Executive Branch.

Job Description

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determinations is seeking an Administrative Support Assistant 1 to join our team. New hires will start at a base salary of $15.92 hourly ($1,273.60 biweekly, $33,113.60 annually).

Core Essential Functions

• Process incoming and outgoing mail, documents, and emails, including scanning, indexing, and uploading.
• Copy, collate, scan, upload, and distribute documents for workers.
• Input information into various computer applications.
• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, and route customers in a professional and courteous manner, which may include coverage in other county offices.
• File administrative materials, correspondence, and reports.
• Attend staff meetings and training sessions.
• Perform backup responsibilities for all clerical staff or as assigned.

This position requires a high level of initiative, effort, and commitment toward completing assignments efficiently with the ability to:

Key Qualifications

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel and Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgment to make sound decisions, demonstrate integrity and confidentiality and a strong work ethic.
• Travel occasionally when necessary to cover absences/vacancies in other offices.

How To Apply

For help creating a profile or entering your information, please go to the online Employment Application Guide. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please list any additional languages you speak in your application.

Benefits

• Health, Dental, and Vision Coverage – Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage.
• Paid Time Off – Vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans – Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) and our Retirement Investors Club (RIC). Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts – Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage – Benefit from life insurance and free long‑term disability insurance for added peace of mind.
• Employee Assistance Program – Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs – Enjoy discounts on a variety of goods and services through our employee discount programs.

Background Checks

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa 1‑800‑735‑2942 TDD).

E-Verify and Right to Work

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E‑Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..

Minimum Qualification Requirements

No specific education or work experience required.

Additional Qualification Requirements

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Other
• Government Administration

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