Executive Assistant to Chief Executive Officer

Hot Spring Spas is a family-owned wellness company selling and servicing hot tubs, swim spas, and saunas across seven retail locations in Iowa and Minnesota. With approximately 50 employees and more than 30,000 Midwest customers, the company is entering its next stage of growth. Its mission is to create moments that matter, grounded in its values of Family, Friendship, Fairness, and Fun.

This is a high-trust role supporting President Thad Schaben as he works to grow the company, add another location, and spend more time leading the business instead of managing daily details.

This is Thad’s first Executive Assistant. You will not inherit a polished support system—you will help build one.

Thad is a hardworking, thoughtful, relationship‑driven leader who has spent his career growing his family’s business. He values honesty, loyalty, humor, and people who care about the team. He is trusting, generous, positive, achievement‑oriented, contextual, and analytical.

He is also highly accessible and has historically been involved in far too many day‑to‑day decisions. People throughout the organization routinely bring questions, approvals, and operational issues directly to him, leaving too little protected time for strategic thinking, leadership, and long‑term planning.

He works best through conversation and values people who bring solutions, not just problems. The right EA will keep him focused on what only the CEO should be doing and be comfortable saying, “I’ve got this,” “You don’t need to be involved,” and occasionally, “No.”

• Take ownership of Thad’s high‑volume inbox: organize, filter, prioritize, respond where appropriate, and build a sustainable system so nothing important gets lost.
• Own his calendar, protecting strategic work, thinking time, and high‑value commitments while managing access with sound judgment.
• Manage expenses, files, documentation, and administrative details while reducing unnecessary paper and manual work.
• Translate Thad’s priorities into clear internal communication across the organization. Attend key meetings, capture decisions and action items, and ensure follow‑through.
• Liaise with other key members of the company leadership team on an ongoing basis.

• Manage end‑to‑end travel both personally and professionally.
• Provide personal support when it protects Thad’s time and focus, including appointments, errands, returns, meals, gifts, and logistics.

• Track and advance CEO‑level initiatives so deadlines, decisions, commitments, and next steps do not disappear into the day‑to‑day.
• Support employee recognition, gifts, company events, and culture initiatives.
• Within the first 6–12 months, help research and develop a plan for external use of the company’s new training/event space, including pricing, partnerships, processes, and operating requirements.

• Build practical and easy executive‑office systems and processes that increase consistency, organization, speed, and accountability.
• Use AI and technology to reduce repetitive work, improve communication, and create workflows. Encourage smarter tools, automation, and better ways of working.
• Become comfortable across the company’s technology ecosystem, including Google, Hub Spot, and Ring Central, along with some Microsoft‑based tools and industry‑specific systems.
• Establish administrative standards and cross‑training, growing into leadership of the administrative team as the function expands.

• An owner, not an order‑taker. You see what needs to happen and move it forward without waiting for step‑by‑step direction.
• Confident and appropriately…