Administrative Support Assistant 3 Des Moines Polk

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking an Administrative Support Assistant 3. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition.

Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

• Open all incoming mail manually
• Operate OPEX imaging equipment
• Enter data of tax information and payments, timely and accurately
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
• Compile and review for accuracy all outgoing correspondence
• Record and maintain daily metrics of incoming and outgoing mail
• Perform official record management services for the Department

• Experience with opening high volume mail and payments.
• Experience with imaging tax returns, related documents, and payments
• Experience with operating opex machines.
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision
• Adaptable to changing priorities throughout the day

• Ability to handle confidential work with tact and discretion.
• Ability to maintain and compile records, reports and supporting documents for information processing and retrieval purposes.
• Skill in the operation and minor adjustment and maintenance of office machines, as job assignment requires (i.e., personal computer, calculator, or other office equipment)
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work
laws, which protect employees’ rights to work without being required to join a labor organization. For more…