Program Assistant 2 - Temporary

This is a non-merit, temporary position.

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise.

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking temporary employees to join our regulatory department and serve as administrative assistants within our Professional Licensing Division at our central office near Valley Junction in Des Moines, Iowa.

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions:
Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Investigative Assistant position reports to the Bureau Chief of Support, and will serve as the key contact regarding all aspects of the complaint, investigative and disciplinary process. A background in investigations or case management, including detailed reporting and management of a high volume of cases, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have a proven track record of completing tasks on a strict deadline, experience working with diverse populations, work well in a team environment and have a desire to learn rules for various professions.

Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and committed to providing high quality service
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners

You will be an integral member of our Licensing Division’s Support team, providing direct support to the agency’s operations by:

• Assisting with preparing board meeting closed session agendas and board meeting preparation/set-up/tear-down as needed.
• Performing various administrative tasks such as data entry, documenting procedures, answering phones, assisting walk-in customers, processing incoming and outgoing mail, scanning and organizing documents, etc.
• Assisting with licensing application and renewal functions including uploading application materials, name changes, license verifications, general application questions, etc.
• Processing accounting reports.
• Maintaining training materials as needed.
• Procurement of office supplies.

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit www.e-verify.gov.

Background check required.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: