Enrollment Services Assistant

This posting will remain open until filled. Priority consideration for applications received by November 8, 2026.

The Hourly Enrollment Services Assistant provides front-counter and administrative support to Enrollment Services. The position assists students with credential and document intake, basic record and identity verification, Student , and general Enrollment Services inquiries.

The successful candidate will provide friendly, professional, and student-centered service while accurately following established procedures, protecting confidential student information, and complying with FERPA and institutional policies. This position works in a high-volume environment and requires strong attention to detail, organization, and the ability to effectively prioritize multiple tasks.

This is a temporary hourly position that is limited to 12 months or 1050 hours.

Reporting directly to the Associate Director Of Admissions and Records, this position will:

• Receive and review student credentials, forms, and supporting documentation submitted at the Enrollment Services front counter or through designated electronic channels.
• Review documents for completeness and ensure required information is provided before routing for processing.
• Check ctcLink student records to determine whether documents have been received, processed, or require additional action, as permitted by established procedures.
• Sort, organize, scan, save, upload, file, and route student documents to the appropriate Enrollment Services staff or department.
• Enter or update information in designated systems when authorized.
• Maintain accurate intake logs, tracking sheets, and other records.
• Monitor incoming documents and identify items requiring follow-up.
• Identify missing, incomplete, or questionable documentation and refer the matter to appropriate Enrollment Services staff;
• Follow established procedures for the handling of sensitive student information and official documents;
• Assist with routine data entry, filing, scanning, copying, and other administrative duties;
• Support Enrollment Services staff with document-related projects and other duties as assigned.

• Greet students and provide courteous, professional, and timely assistance;
• Provide general information regarding admissions, registration, transcripts, graduation, student records, enrollment deadlines, and other routine Enrollment Services services;
• Assist students in locating appropriate forms, services, campus resources, and online information;
• Perform basic student identity and enrollment-status checks in accordance with established procedures before providing services or issuing Student ;
• Provide Student  services, including assisting with new and replacement cards;
• Follow established procedures for Student s, card issuance, activation, and replacement;
• Maintain Student  supplies, equipment, and related materials;
• Monitor student kiosks and assist students with basic kiosk functions;
• Review forms and documents for completeness and route them to the appropriate staff for processing;
• Refer complex questions, exceptions, or matters requiring professional or supervisory review to the appropriate Enrollment Services staff;
• Protect student privacy and comply with FERPA and institutional confidentiality requirements;
• Maintain a clean, organized, stocked, and welcoming student service area;
• Assist with other front-counter, administrative, and special projects as assigned.

• Strong customer service and interpersonal communication skills;
• Ability to communicate clearly and professionally with students, faculty, staff, and visitors;
• Ability to accurately follow established procedures and instructions;
• Strong attention to…