Associate Director Of Admissions and Records

Posting will remain open until filled. Priority consideration for applications received by November 5, 2026.

The Associate Director of Admissions provides strategic leadership, operational oversight, and continuous improvement for college admissions and student records management. This position leads initiatives to create a seamless and supportive application and entry experience for students by ensuring they receive accurate, timely information and are connected with the appropriate resources throughout the enrollment process.

The Associate Director oversees and supervises staff and student employees within Admissions and contributes to the Enrollment Services leadership team. This position collaborates closely with campus partners to strengthen processes, improve service delivery, and support student access and success. The Associate Director also provides backup support for the Director of Enrollment Services and the Associate Director of Enrollment and Credentials to ensure continuity of operations and effective service across Enrollment Services.

Admissions, a unit within Enrollment Services, is responsible for general admissions, selective admissions for the Registered Nursing program, residency determination for tuition purposes, outgoing transcript processing, and the maintenance and accuracy of student records. The unit serves as a primary point of contact for prospective and current students, providing information, guidance, and customer service through email, Microsoft Teams, and phone.

The Associate Director works collaboratively with Financial Aid, Advising, Running Start, Veterans Services, Continuing Education, and other Enrollment Services units to coordinate services, resolve complex student issues, and support an integrated enrollment experience. As a member of the Enrollment Services leadership team, this position is expected to contribute to shared operational priorities, support other functional areas as needed, and advance efficient, student-centered practices across the division.

This is an exempt, at-will, full-time position. The Associate Director must be prepared to work a flexible schedule, including some evenings.

Reporting to the Director of Enrollment Services and Registrar, this position will:

• Develop, implement, and maintain procedures; interpret and apply institutional, state, and federal policies and regulations; resolve complex issues; and coordinate daily operations to ensure effective and efficient college admissions.
• Oversee the timely, accurate, and efficient processing of admissions applications in ctcLink and OAAP, ensuring compliance with applicable institutional, state, and federal policies and requirements.
• Maintain and regularly review the General Admissions and Registered Nursing Admissions webpages to ensure information is accurate, current, accessible, relevant, and clearly communicated.
• Develop and implement follow-up procedures for applicants who have not enrolled, including processes for requesting and processing changes to their intended start term or deferring admission.
• Manage the online admissions application and term setup, ensuring application settings and program/plan selection options remain accurate and up to date.
• Develop, review, and maintain standardized communication templates for applicants to ensure consistent, accurate, and timely communication throughout the admissions process.
• Collaborate with the Director of Enrollment Services and the Nursing Faculty Coordinator to coordinate and administer selective admissions for the Registered Nursing program, ensuring alignment with established admission criteria, policies, and procedures.

• Oversee the creation, maintenance, and accuracy of student records, ensuring data integrity and compliance with institutional, state, and federal requirements.
• Oversee residency determinations and develop, implement, and maintain procedures, guidelines, and tools to support the consistent and accurate review of residency applications and documentation.
• Develop and implement outreach strategies to identify and inform students who may qualify for in-state tuition.
• Develop, review, and maintain standardized communication templates related to residency determinations, documentation requirements, and review outcomes.
• Maintain and regularly update the Residency webpage to ensure information is accurate, current, accessible, relevant, and clearly communicated.
• Monitor changes to state residency laws, regulations, and…