AVP, P&C Business Insights

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Please Note: This position is open to working remotely in the United States.

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Works directly with Claims leaders, Commercial Lines and E&S/S (CLESS) senior leaders, P&C senior leadership up to and including OCEO direct reports to provide the most critical and complex data solutions to deliver on Claims strategy. Ultimately responsible for creating, packaging, and communicating to senior leadership high quality, easily interpreted data, analytics, and insights in support of strategic CLESS business needs.

• Partners with CLESS and P&C senior business leaders to understand business, data needs, and strategies. Provides guidance and oversight on data solution design ideas and deliver data and/or reporting work that supports business strategies. Influences to provide innovative and creative data solutions to business problems. This includes accountability for project execution, change management and communication, culture development and transformation.

• Delivers timely, accurate executive reporting and insights to business leaders in Claims, Finance, Reserving, Pricing, Underwriting, etc. to assist in assessing business performance, inform strategy and understand trends and forecasts. Oversees the preparation of reports and use of information systems, software and related sources of information. Manages the training of other users on report preparation and database access.

• Manages CLESS Claims business partner expectations by guiding the team to complete data and/or reporting, analytics, and insights work proactively, consistently, and in a timely manner. Partners with CLESS senior business partners to establish and adhere to SLA framework and commitments. Influences Claims leaders on full portfolio of work and establishes priority within that portfolio, as a trusted advisor.

• Drives strategic and operational priorities of the Claims Insights and Analytics organization to enable data-informed decisions and improve severity management.

• Refines E&S/S, CL and NWAG data architecture to align with business strategy and support advanced analytics models and decision support tools for Claims. Influence claim leaders to support standard work and the utilization of structured data fields to enhance data quality and analysis capabilities for the organization.

• Responsible for consistency and continuity in team performance, monitoring overall partner satisfaction, project progress, and process improvements to enhance service delivery. Leads the team to strategically support CLESS claims business partners through monitoring external sources, creating custom reports, compiling and summarizing information, producing supporting documentation and exhibits, and verification of information received from external sources.

• Helps to lead and deliver on the Data as an Asset Initiative to influence and strategically impact core data attributes for operational and portfolio performance.

• Oversees associate management including performance management, salary planning and administration, budget planning and delivery, training and development, workflow and organization planning, day-to-day management, hiring and placement, and disciplinary actions for direct and possibly indirect reports.

• Oversees delivery of deep dive analytics through hypothesis testing and statistical techniques to provide critical business insights to CLESS Claims leaders.

• Oversees CLESS Claims AI investments to ensure alignment with the Claims modernization roadmap and delivery of stated objectives.

• Leverages global sourcing to maximize data engineering and data visualization delivery to address capability and capacity gaps and build a future ready data…