Bilingual Customer Service Representative - Automotive Customer Service Des Moines, IA

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is looking for a Bilingual Customer Service Representative – Automotive to join our growing team.

As a Customer Service Representative you will be responsible for taking inbound calls from AGWS Customers to assist with questions related to maintenance claims. You will assist customers by walking them through and helping them understand their contract in relation to their maintenance claim requests.

• Reviewing automotive contracts and evaluating maintenance claims
• Obtaining any needed documentation from the customer to assist with processing maintenance claims
• Assisting customers with general questions related to their contracts, and going over provisions on contracts
• Using the AGWS system to log notes and input documentation

On the job

• Technical certification or degree preferred
• Strong customer service and phone skills
• Previous automotive experience in service or automotive related customer service is a plus
• Must be able to type a minimum of 30 WPM
• Strong multitasking skills
• ASE certifications a plus
• Bilingual in English/Spanish required

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Professional development and training
• Promotion from within
• Paid vacation and sick days
• Eight paid holidays
• Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.