Customer Care Specialist

Are you the friendly face behind the phone, eager to assist and connect? As a Customer Care Specialist at ARAG Legal Insurance, you’ll be at the heart of our mission to provide exceptional service! This isn’t just any ordinary job – it’s an opportunity to immerse yourself in a dynamic environment where your passion for helping people shines. You will be the first point of contact for our plan members and network attorneys, engaging them with warmth and genuine empathy.

Think of it as a chance to put your problem-solving skills to test while making a real difference in someone’s life. If you love chatting on the phone, thriving in a vibrant pace, and tackling everything from enrollment queries to complex claims, then you might just be our perfect fit. We’re on the lookout for someone who can manage 50+ calls a day with charm and grace, keeping calm even when the going gets tough.

You’re not just answering questions; you’re sparking joy, a sound of assurance, and an innovative approach to each unique inquiry. Your knack for critical thinking and understanding of the legal landscape will help you navigate some tricky waters, all while bringing sunshine to our customers' days. If you have a year of customer service experience under your belt and a sunny disposition for making others feel valued, this role could be your next adventure.

So, if you’re ready to turn complaints into compliments and ensure every caller leaves with a smile, let's chat about how you can be part of the ARAG family. Your place is here, making legal insurance feel just a little bit friendlier and a lot more approachable!

• 1+ years of customer service experience
• strong computer skills
• excellent communication skills

• provide direct customer service
• handle customer complaints
• explain legal plan details

• Help clients understand their legal benefits
• Deliver exceptional phone support daily
• Solve problems and create positive experiences

High School Diploma required for this position

40 hours per week