Customer Service Manager

The primary function of Customer Service Manager is to manage the Customer Service department by creating methods on continuous improvement through daily delegation, weekly activities, and providing excellent leadership and management guidance.

Manage and continually work on improvements with the Pre Book freight process

Supervisor the soliciting and booking of additional freight

Manage annual reviews for all members of the Customer Service Department to ensure timely implementation and development on each individual

Ensure that the freight system is in equilibrium and in balance through the continual monitoring and management of saturation levels between geographical areas in the North American market

Manage the process for the Drop Yards daily lot checks and update of the TMS.

Ensure customer commitments are being met on a daily basis

Manage length of haul and empty miles by division then feedback the information to the proper management resources

Provide Summary Data to Executive Management on all KPI’s and review needs for improving the system

Increase load numbers offered to LMC Department

Manage the Customer Service System to reduce and eliminate layovers of company assets

Manage ETA change process to ensure optimal decisions are made on load assignments and driver availability

Other duties as assigned

Four-year degree in Transportation and Logistics preferred

Fluent in computer applications, keyboard proficiency and 10-key

Ability to plan, organize, be attentive to detail, and possess strong problem-solving skills

Possess a courteous yet assertive telephone personality

Ability to function in a fast-paced work environment

Ability to stay organized on multiple tasks

Must be able to sit and use a telephone and computer simultaneously for extended periods of time

Must be able to speak and hear clearly in a high volume telephone environment