Guest Experience Lead & NPS Champion
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Service Rep, Retail Associate/ Customer Service, Customer Success Management
Hertz-1 is seeking a Customer Experience Associate in Des Moines to deliver outstanding service, resolve issues at the counter, and elevate guest satisfaction. You will be the primary NPS liaison for the management team, analyzing results and driving actions to improve the guest experience.
The role emphasizes hospitality, professionalism, and coaching staff to meet customer needs, while ensuring adherence to corporate policies across the location.
This is a great opportunity to take on the Guest Experience Lead & NPS Champion role at Hertz-1.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Guest Experience Lead & NPS Champion role in the description above.
We appreciate your interest in this position.
Join Hertz-1 and contribute to our ongoing work.
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