Guest Experience Specialist & NPS Champion
Listed on 2026-10-11
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Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep
Hertz is seeking a Customer Experience Associate to deliver outstanding counter service, drive guest satisfaction, and support retention. You will be the primary NPS liaison for the location and coordinate performance actions based on survey results.
You will mentor team members, resolve issues promptly, and ensure adherence to corporate policies while maintaining a hospitality-driven approach that empowers staff and elevates the customer experience.
The Guest Experience Specialist & NPS Champion role at Hertz is now open for applications in Des Moines, IA, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Guest Experience Specialist & NPS Champion role in the description above.
We appreciate your interest in this position.
Join Hertz and contribute to our ongoing work.
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