Client Service Representative - Des Moines, IA

Eastown Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-Time

Salary: Negotiable and based on experience

Schedule: 4-day work week with 8.5-hour shifts and rotating Saturdays

Education: High school diploma required

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Ready to be the friendly voice and welcoming face of a hospital with more than 80 years of history?

Eastown Animal Hospital is a small animal general practice that has cared for pets from Des Moines, Pleasant Hill, Runnells, Altoona, and surrounding communities for over 80 years. We’re looking for a full-time Client Service Representative to join our dedicated team.

Our team takes pride in exceptional customer service and patient care. If you have a positive attitude, love animals, and thrive in a fast-paced, team-centered environment, we’d love to meet you.

Why You’ll Love It Here

• A 4-day work week. 8.5-hour shifts with rotating Saturdays.
• A hospital with deep roots. Join a practice that has served our community for more than 80 years.
• Learn and grow. As a Client Service Representative here, you’ll learn from experienced teammates who are happy to guide you.
• A dedicated team. Every Client Service Representative here works alongside colleagues committed to exceptional service and care.
• Variety every day. From scheduling and payments to pet insurance claims, no two days are the same.

What You’ll Do

• Welcome every client and pet with a positive greeting
• Answer phones, take messages, and answer client questions
• Schedule patients using our practice management software, Tail-o-Phone, and Vetstoria
• Generate invoices, collect payments, manage cash boxes, and make bank runs twice a week
• Manage email and mail, and scan and process client paperwork and medical records
• Manage pet insurance claims
• Know the hospital’s full range of services and provide estimates as appropriate
• Educate clients about our online pharmacy
• Communicate with veterinarians and support staff about client and patient needs
• Deliver excellent customer service to every pet owner

What You’ll Bring

• High school diploma
• Excellent communication skills and phone etiquette
• A positive attitude and the ability to thrive in a fast-paced, team-centered environment
• A willingness to learn from the guidance of others, and strong multitasking skills
• Reliable attendance
• Compassion for animals and their well-being
• Computer literacy and proficiency with Microsoft Office
• Availability for rotating Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one…