Senior Upgrade Engineer, Medical Informatics: Radiology & Cardiology PACS, Mobility, EIS, and S

Position Overview

The Senior Upgrade Engineer is responsible for performing upgrades for Fujifilm Healthcare Americas Corporation (HCUS) Medical Informatics (MI) products to all eligible sites. In addition will maintain necessary documents and process information regarding upgrades. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors, which may include customer impact, HCUS business priorities, and regulatory requirements.

Normally receives little instruction on day-to-day work and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet the needs of our customers, working outside of normal business hours and holidays is required.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

• Perform remote and onsite assessments of customer’s systems.

• Understand technical solutions for HCUS MI products - Radiology PACS, Cardiology PACS, Mobility, EIS, and Synapse 3D.

• Maintain current knowledge of interoperability of HCUS MI and 3rd party integrated products.

• Employ expert level knowledge of all infrastructure areas that pertain to HCUS MI products.

• Windows Server OS (2012/2016/2019/2022).

• Server hardware components.

• VCP level understanding of vSphere product suite - ESXi, HA/DRS concepts, SRM design.

• Oracle Dataguard / RAC.

• Storage Infrastructure - SAN/NAS.

• Disaster Recovery and Business Continuance concepts, the difference between the two, and Fuji's best practice guidelines. Help develop and maintain upgrade documentation for the overall process and versions.

• Continue improving upgrade processes with other departments.

• Determine and execute upgrade and migration methodologies, high-level project scopes, and for existing customer infrastructure changes (data migrations, hardware refreshes).

• Customer relations:
  Superior communication and interpersonal skills, excellent phone manner.

• Test new versions and functionalities of the company’s products with upgrade process.

• Deliver timely and accurate technical documentation to MI Upgrade teams.

• Provide technical support to customer base via telephone and on-site visits when necessary.

• Ensure proposed MI solutions align with overall goals and direction of the HCUS MI business.

• Collaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.

• Assists in developing troubleshooting guides, bulletins, software files and similar resource on existing products.

• Maintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances throug continuous education.

• Short notice and / or overnight travel, as required, to work on customer systems.

• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

• All other functions and or responsibilities that may be assigned by…