Field Service Representative

Why Apex Water and Process Inc.

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem‑solving, so they can focus on running safe, efficient, and sustainable operations.

We’re a fast‑growing company with a vibrant, team‑oriented culture, committed to delivering exceptional customer service and fostering long‑term partnerships. At Apex, you’ll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full‑time team member, you’ll start accruing paid time off from day one!

We are seeking a Field Service Representative to join our team. In this role, you will be responsible for providing technical support and guidance to our clients within the water treatment industry. You will leverage your extensive knowledge and experience to resolve complex technical issues, ensure customer satisfaction, and contribute to the overall success of our field sales and service team.

This role offers an excellent opportunity to build a strong foundation in water treatment, gain valuable hands‑on experience, and position yourself for future career growth into account management or other advanced roles within our company!

• Project professional image of the Company through positive attitude and punctual and reliable attendance.
• Adhere to all Company policies, including safety and quality policies and applicable Standard Operating Procedures (SOPs).
• Keep vehicle in good operating condition and keep up with recommended maintenance as needed.
• Follow all legal safety regulations, as well as procedures set forth by both Company and customers.
• Participate in delivery and installation of systems at customer sites.
• Work on site at customer locations to provide routine, day‑to‑day service to determine water treatment program is operating within optimal ranges and document findings in detailed reports.
• Local travel is expected and ongoing; travel approximately 5% outside assigned region.
• Maintain professional and technical knowledge to provide sound water treatment recommendations to customers.
• Manage and place orders, track inventory & usage of product at each site, and serve as the general face of Apex to assigned customer base.
• Send service reports to Account Manager for each site visited.
• Send monthly roll‑up reports to Account Manager highlighting key points for each site.
• Adhere to and support all safety policies and guidelines.
• Perform other duties as assigned.

• High school diploma or equivalent.
• One (1) year of experience in technical service in industrial water treatment or specialty chemicals industry, including knowledge of water treatment systems such as filtration, disinfection, and chemical dosing.
• Working knowledge of cooling tower systems, steam generation, and chilled/hot/process water closed‑loop systems.
• Mechanical and technical aptitude.
• Ability and willingness to use a hands‑on approach to troubleshoot equipment issues and perform technical repairs, such as pump rebuilds.
• Strong communication and customer service skills with the ability to explain technical concepts to non‑technical clients and stakeholders.
• Valid driver’s license and willingness to abide by Company standards for operating a motor vehicle.
• Ability to lift up to 50 lbs.
• Ability and willingness to physically provide service at customer facilities within a wide range of environments, including hot, loud industrial facilities as well as outdoor environments that may include exposure to sun, rain, wind, or other weather conditions.
• Commitment to supporting customers, which may include occasional availability after standard business hours (typically via phone) for urgent needs.
• Ability to pass a respirator fit test and wear a half‑or full‑face respirator.
• Minimal overnight…