Revenue Service Specialist

Revenue Service Specialist 3

The Iowa Department of Revenue’s Alcohol & Tax Operations Division is seeking a Revenue Service Specialist 3 to join the Taxpayer Services team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. It administers the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately‑owned retailers across Iowa, ensuring timely and safe delivery.

Additionally, the division manages tax documents, payments, and mail, and provides comprehensive assistance to taxpayers for filing requirements and procedures.

• Assisting taxpayers in meeting their Iowa tax obligation by providing general to complex tax assistance covering multiple tax types (individual, corporate, excise, etc.) and directing customers to online and other resources across all communication channels.
• Resolving escalated and complex Taxpayer Service contacts and correspondence and applying informed judgment to arrive at an appropriate conclusion for the taxpayer.
• Mentoring and assisting in the training and development of employees.
• Assisting the supervisor by instructing employees, answering questions, distributing and balancing the workload, and checking work.
• Leading special or ongoing projects, such as drafting and/or reviewing tax forms, instructions, and Department publications.
• Performing 100% of the work on‑site at the Hoover building.

• Experience in a call center environment providing general to complex tax assistance covering multiple tax types.
• Demonstrated experience preparing, reviewing, examining, or assisting with complex questions regarding tax returns.
• Experience mentoring or training related to tax procedures and/or technical information.
• Experience as a member or leader of special or ongoing projects that impact organization or process improvement.
• Customer service experience.

• Customer and Personal Service – Principles and processes for providing customer and personal service, including needs assessment, meeting quality standards, and evaluating satisfaction.
• Active Listening – Giving full attention, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking – Using logic and reasoning to identify strengths and weaknesses of alternative solutions and approaches to problems.
• Deductive Reasoning – Applying general rules to specific problems to produce coherent answers.
• Economics and Accounting – Knowledge of economic and accounting principles and practices, financial markets, banking, and analysis and reporting of financial data.

• Iowa Public Employees' Retirement System (IPERS)
• Retirement Investors Club (RIC)
• Health, Dental and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long‑Term Disability Insurance

Applicants must live within the State of Iowa to qualify for this position.

The successful candidate will be required to work on‑site at the Hoover Building in Des Moines, with remote opportunities as business needs arise.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Effective July 1, 2025, all Department of Revenue staff and their households will not be able to play any Iowa Lottery games.

The State of Iowa participates in E‑Verify, a federal program that helps employers confirm employment eligibility of newly hired employees. New hires must be verified through E‑Verify within the required timeframe. The State of Iowa also complies with federal Right to Work laws, protecting employees from being required to join a labor organization. For more information, visit www.e‑verify.gov.

• Graduation from an accredited four‑year college or university with a degree in accounting, finance, business administration, or a related field, and experience equal to three years of full‑time work in tax, accounting, bookkeeping, auditing, insurance,…