Commercial Collections Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business In this role, you will:

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research

Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans

Review account equity to determine loss projections

Monitor portfolio for policy compliance and adherence to risk ratings

Assist in the training of entry level staff

Participate in conducting issue specific training in conjunction with Manager Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue

Lead by example, handle core assignments effectively while taking on additional responsibilities

Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

Collections experienceA BS/BA degree in accounting, finance, or economics

Accounting experience, accounts receivable or accounts payable

Customer service/Customer Care experience

Excellent verbal, written, and interpersonal communication skills

Ability to provide strong customer service while actively listening and responding in an appropriate manner

Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

Sound analytical skills with high attention to detail and accuracy

Experience delivering results in a fast-paced, deadline driven environment

Sound organizational, multi-tasking, and prioritizing skills

Intermediate Microsoft Office skills (Word, Excel and Outlook)
Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Artiva experience

Infolease experience

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to work effectively, as well as independently, in a team environment

Job Expectations:

Ability to work a hybrid schedule, at least 3 days a week working in office

Relocation assistance is not available for this position.

Visa Sponsorship not available for this position

Posting

Location:

801 Walnut St, DES MOINES, IA 50309#Commercial Banking Posting  End Date: 24 Oct 2026
* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes…