EPayments Wire Specialist

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Regular Full-Time Des Moines, IA, US

4 days ago Requisition

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a "Best Place for Working Parents®," being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

The ePayments Wire Specialist I provides processing support for the ePayments Wire team in the EB Support Services Department. The duties will include, but are not limited to, processing of domestic and international wire transfers, including preparing and processing business cross-border payments by various methods and consumer remittance transfers, processing Fed Funds trade requests, and other assigned electronic banking functions. This role is responsible for researching and responding to internal and external customer inquiries regarding wire transfers or other supported services, providing call center support and assisting wire customers, utilizing a service ticketing system, managing email proxies and documentation systems, and reconciling miscellaneous G/L and deposit accounts.

• Inputs and processes all Fedwire, Cross Border, and SWIFT wire transfers (incoming and outgoing), consults with customers to determine the most direct path to the beneficiary for payments, and reviews against internal international requirements list, Primary Concern Countries list, AML, and as well as feasibly possible, identifies possible fraud. Ensures accounts have appropriate funds and initiators have appropriate limits; verifies all transactions according to procedure;
  
  works with the Money Desk (Finance) and the Global Payments team for special rates, funding requests, or posting directions as needed; and documents according to procedures.
• Processes wire specify items, returned wires, drawdowns, incoming payments, disputes, and other non standard transactions in a timely and accurate fashion and according to procedures and regulations.
• Takes calls for Fed Funds trade requests, and initiates any corresponding wire transfer requests as applicable.
• Processes the wire startup functions, including bringing up the system and balancing and recording totals. Verifies the Optical file, enters and processes incoming and outgoing wire transfer requests, prints and mails wire transfer advices. Completes the wire end of day process, including balance requests to Fed and balances upload to Fed
• Answers internal and external phone calls for the ePayments team. Provides customer support for all functions processed by the ePayments wire team. Utilizes the Ticketing portal for all service and access requests.
• Processes reconcilements for ACH origination and receiving and other various General Ledger and deposit accounts
• Processes miscellaneous functions, including archiving of documents, various month-end procedures, reconcilements, and reports. Provides documentation for audits or exams as requested.
• Researches and/or investigates any wire transfer or fed funds issues as requested. Escalates to an Analyst or Supervisor if the issue requires further…