Senior Commercial Collections Representative

About this role:

Wells Fargo is seeking a Senior Commercial Collections Representative within Commercial Banking Operations.  Learn more about the career areas and business divisions at  this role, you will:

Manage, review and negotiate a high risk portfolio consisting of complex delinquent loans of high level collateralized accounts which require special handling and analysis

Understand company policies and procedures and execute without issue

Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction

Provide subject matter expertise and interpretation of procedures to less experienced individuals

Make decisions and resolve issues to meet business objectives

Interpret policies, procedures, and compliance requirements

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Interact with internal customers

Receive direction from leaders

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

2+ years of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired

Qualifications:

2+ years of collections experience

Accounting experience, accounts receivable or accounts payable

Leadership experience including coaching, training, and mentoring

Excellent verbal, written, and interpersonal communication skills

Ability to independently provide summary and recommendations on operational data Strong telephone communication skills with the ability to influence positive customer outcomes

Experience working in roles within accounting, accounts receivable/payable

Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Excellent verbal, written, and interpersonal communication skills

Ability to provide strong customer service while actively listening and responding in an appropriate manner

Sound analytical skills with high attention to detail and accuracy

Experience delivering results in a fast-paced, deadline driven environment

Sound organizational, multi-tasking, and prioritizing skills

Ability to work effectively, as well as independently, in a team environment

Job Expectations:

This position is not eligible for Visa sponsorship

Candidate must be based out of posted location

This position offers a hybrid work schedule

Relocation assistance is not available for this position

Ability to work additional hours as needed

Posting

Location:

Des Moines, IAPosting End Date: 26 Oct 2026
* Job posting may come down early due to volume of applicants.

We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations,…