Customer Service Representative

Customer Service Representative – Mercy One Central Iowa

Job Overview: Provide phone support in Mercy One Des Moines call center, answering test result requests, communicating with physicians, and performing lab report logistics.

• Answer phone requests for test results and transmit results to ordering providers.
• Ensure accurate electronic documentation of calls, faxed reports, and lab data.
• Print and fax lab reports as directed and file reports for courier delivery.
• Page courier for stat and routine pick‑ups and assist with additional courier duties.
• Review reports for missing information and correct errors.
• Retrieve and review original physician orders for demographic information.
• Collaborate with other departments to resolve issues and provide timely results.
• Apply Lean/Six Sigma principles to meet quality management goals.

Weekdays Evening Shift – 20 hours per week.

Part‑time.

• Valid driver's license.
• At least one year of client services/clerical experience (preferred).
• Previous laboratory experience (preferred).
• Computer proficiency (preferred).
• Proof of completion of mandatory child and dependent adult abuse reporting training within three months of hire.

High school diploma or GED (preferred).

Competitive compensation with a full benefits package and opportunities for growth across the Mercy One Health System.

Rooted in our mission and core values, we honor the dignity of every person and recognize diverse perspectives, experiences, and talents that each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver compassionate, person‑centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

For more information visit https://(Use the "Apply for this Job" box below)./