Director of Operations

GRX Holdings, LLC, a privately held company based in West Des Moines owning 50 pharmacy locations. Our purpose is to provide consistent, quality personal service, be genuinely concerned for our patient's health, provide our patients with needed health information and always be readily available to our patients.

We are looking for an efficient, flexible, and highly motivated Registered Pharmacist to join our team as a Director of Operations, located in the state of Iowa. This position will cover Medicap Pharmacy stores throughout the state.

The Director of Operations is a licensed pharmacist leader responsible for assessing, analyzing, and improving patient outcomes, operational efficiencies, regulatory compliance, and overall profitability for multiple pharmacy locations. Coach, train, and clearly articulate all aspects of pharmacy operations to pharmacy managers and cultivate a culture of accountability and high-performance standards across all of our locations. Provide licensed pharmacist coverage and staffing support to maintain continuity of patient care, and partner with the Vice President of Operations and President on compliance, regulatory, and legal matters.

Identify and develop pharmacist and technician talent to build a strong leadership pipeline and support succession planning for key pharmacy roles. Collaborate with pharmacy staff, management, District Directors of Operations, and the accounting team to drive operational excellence, implement best practices, and drive success for our Company key initiatives including but not limited to growing our vitamins and nutrient supplement lines, growing our telehealth program, and growing the pharmacy leadership pipeline with pharmacists and technicians.

This role requires an active pharmacist license, strong analytical skills, leadership abilities, and a deep understanding of pharmacy operations and regulations.

The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned.

• Drive execution and hold pharmacy managers accountable to clearly defined operational goals, objectives, and performance metrics.
• Provide pharmacist coverage at locations during staffing shortages, vacancies, and leaves of absence, serving as pharmacist on duty or pharmacist-in-charge as needed to ensure continuity of patient care.
• Coordinate float pharmacist scheduling and work with pharmacy managers to proactively plan coverage and minimize service disruptions.
• Assess current pharmacy operations, identify areas for improvement, and develop strategies to enhance efficiency, productivity, and patient safety.
• Analyze workflow patterns, resource allocation, and technology utilization to identify bottlenecks and areas of optimization.
• Lead and facilitate process improvement initiatives, utilizing methodologies such as Lean Six Sigma, Kaizen, or other relevant frameworks.
• Conduct data analysis and utilize analytical tools to measure and monitor key performance indicators (KPIs) related to pharmacy operations.
• Develop and implement standardized operating procedures (SOPs), guidelines, and protocols to ensure consistent and efficient workflows.
• Partner with the Vice President of Operations and President on compliance, regulatory, and legal matters, including board of pharmacy inspections, DEA requirements, payer and CMS audits, licensure, and responses to regulatory agencies.
• Monitor compliance with regulatory requirements, accrediting bodies, and best practices related to pharmacy operations, including board of pharmacy, DEA, CMS, HIPAA, and Medicare accreditation standards.
• Ensure accurate billing in compliance with insurance plan, CMS, and board of pharmacy requirements while optimizing profitability.
• Ensure pharmacists are implementing clinical services including but not limited to immunizations, medication therapy management (MTM), and diabetic shoe fitting.
• Identify, develop, and mentor high-potential pharmacists and technicians for leadership roles, and maintain succession plans for pharmacy manager and other key positions.
• Train and educate pharmacy staff on new processes, procedures, and best practices to drive operational excellence.
• Serve as a preceptor for pharmacy rotation students and interns.
• Stay abreast of industry trends, regulations, and advancements in pharmacy operations, and recommend innovative solutions and technologies.
• Collaborate with…