Health Services Coordinator & Advocate

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Regular Full-Time Des Moines, IA, US

10 days ago Requisition

Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The purpose of this position is to provide program oversight in the areas of medication management, physical and mental health and service coordination to persons served at Mainstream Living. The Health Specialist also acts as a program resource and facilitator for the organization, persons served, family and guardians.

All personnel are expected to promote a safe and welcoming, home-like environment that inspires hope and supports members with their individual goals, aspirations and recovery.

Education:

High School Diploma or Equivalency/HiSet/GED required, Certified Medication Aide (CMA);
Certified Nursing Assistant (CNA), (or similar training/education preferred)

Experience:

5 years health service coordination/experience preferred. Possesses advanced knowledge through a combination of work experience and professional certification or instruction. Knowledge and experience working in behavioral health and/or with persons with intellectual disabilities preferred.

Driving:
This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.

Other Certification: as required to maintain License (if applicable)

Computer:
Computer skills including data entry, Word Processing, Google Docs, and basic spreadsheet skills required.

Post hire:
Must demonstrate competencies to complete internal training, including training to pass medication. Completion of medication aide certification within 6 months.

General:
All employees must work diligently to incorporate the spirit and intent of the Mainstream Living's mission, vision and values. This includes respectful communication to all others at all times. Employees must be able to establish a rapport and develop positive relationships with others while conducting self in line with the Mainstream Living's Code of Ethics. Employees must also: demonstrate consistent professional conduct and establish and maintain appropriate boundaries with others;

take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.

The Health Specialist position requires strong attention to detail and exceptional organization. The individual in the role should excel at clear communication and building rapport through actively listening, and adapting their approach to foster a welcoming and inclusive atmosphere.

This individual must possess and demonstrate good judgment in crisis situations. The Health Specialist must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems with resourcefulness. Must be able to objectively examine situations and determine appropriate courses of action.

The Health Specialist must both serve as a role model for members and staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, case managers, providers and other stakeholders regarding direct service and specific needs of the member.

This position is considered an essential health care worker position and in the event of an emergency may be required to work one-on-one with members to ensure their safety. This position will require travel to sites within Polk, Story, and Dallas counties.

Direct Service Duties :

Under the direction of of the Health Coordinator, RN, the position will engage in approximately 10-20 hours per week of direct participation in member care coordination including, but not limited to:

Attend provider appointments

Attend interdisciplinary team meetings.

Assess and evaluate persons served needs in the area of supervision and safety.

Assure that health needs are being met and direct rehabilitative services are provided to persons served on an ongoing…