Housekeeping Supervisor Staybridge Suites Des Moines, IA

Housekeeping Supervisor Staybridge Suites Des Moines, IA

Join to apply for the Housekeeping Supervisor Staybridge Suites Des Moines, IA role at Hotel Equities
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Hotel Equities, a multi‑award‑winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Supervisor for the Staybridge Suites in Des Moines, IA.

$16.00/hr - $18.00/hr

Job Purpose:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

• Supervises room cleaners in the prompt and efficient housekeeping of customer rooms.
• Ensures all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly.
• Supervises the completion of short‑notice requests for room changes.
• Inspects all check‑out/stay‑over rooms after they are made up to ensure they are cleaned to company standards.
• Keeps record of room checkouts/stay‑overs, submits records to housekeeping every day.
• Monitors quality of rooms by conducting and documenting inspections of cleaned rooms.
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
• Ensures completion by following through on orders.
• Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes.
• Checks VIP rooms.
• Checks early morning make‑up rooms.
• Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check‑out rooms, etc.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen.
• Assures carts are properly stored and vacuum cleaners are emptied at the end of each day.
• Assists in quarterly inventory of all linen.
• Ensures safety by assuring that all linen chutes are kept locked at all times.
• Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services.
• Take every opportunity to amaze the guests.
• Ensures all guests are being treated in an efficient and courteous manner and that all company standards are being applied.
• Responsible for assisting with the training and direction of new department associates.
• Ensure all housekeeping quality standards are complied with and that policies and procedures are consistently applied.
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectation.

High School diploma / Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards.

This job requires the ability to perform the following:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task.
• Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well‑paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15 lbs on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs on occasion.
• Must be able to exert well‑paced ability in limited space.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being near vision and depth perception.
• Requires manual dexterity to use and operate all…