Valet Attendant - Embassy Suites Hilton Des Moines

Position: Valet Attendant ($11/hour + tips) - Embassy Suites by Hilton Des Moines Downtown

Valet Attendant ($11/hour + tips) – Embassy Suites by Hilton Des Moines Downtown

Apply for this role at Towne Park.

Job Details

Compensation: $11 per hour plus tips. Actual pay may vary based on skills, experience, education, and location.

Work Schedule: Typical shifts are 7 am – 3 pm or 3 pm – 11 pm.

Benefits: Eligible employees can enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Seasonal and temporary roles are not eligible for the benefits outlined above.

Summary

The Guest Service Associate is responsible for delivering exceptional hospitality services to guests, including parking and retrieving vehicles, assisting with luggage, and ensuring a safe and efficient experience.

Essential Functions

• Maintain a pleasant, friendly, and professional demeanor with all guests, co‑workers, and clients. (25%)
• Use salutations of the day, greet guests within five feet, and practice proper phone etiquette. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously, assists with bell services and luggage as needed, and opens vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations, and inquiries; provides information on facility amenities and local attractions; delivers messages, items, and guest amenities; shuttles guests as approved. (10%)
• Explains parking rates and retrieval procedures, issues claim checks, maintains ticket information, calculates revenue, and collects claim checks securely. (35%)

Qualifications Education

• High school diploma or general education degree (GED)

Licensure & Certification

• Valid driver’s license for the state of work or within a commutable distance of the state of work

Work Experience

• One (1) month of related experience and/or training, or equivalent combination of education and experience

Knowledge

• Principles and processes for providing customer and personal services

Skills

• Read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence
• Present information effectively in one‑on‑one and small group settings with guests and employees
• Add, subtract, multiply, and divide three‑digit numbers and apply them to American money units
• Understand 24‑hour and military time systems and rates applicable to time passed
• Operate a manual transmission (highly desirable)
• Perform parallel parking

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other

Industries

Hospitals and Health Care, Hospitality

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