HR Bureau Chief

Positions in this class are exempt from the screening and referral requirements of the Iowa Department of Administrative Services - Human Resources Enterprise. The Iowa Department of Revenue’s Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.

This is a non-merit posiition. The Iowa Department of Revenue’s Internal Services Division is currently seeking a Public Service Manager 2 to oversee key human resources and compliance functions, including recruiting and hiring, customer service, employee relations, and confidentiality and disclosure. The ideal candidate is a strong communicator and a trusted advisor who can balance the needs of employees, managers, customers, and organizational leadership while maintaining professionalism, confidentiality, and compliance with applicable laws and state policies.

The Internal Services Division plays a crucial role in ensuring the Department's day-to-day operations run smoothly, efficiently, and effectively. Its responsibilities span many areas, from the safeguarding of confidential taxpayer data, management of the Gov Connect Iowa  Program, integration of technology solutions with business objectives, human resources, data analytics, and business continuity activities. The dedicated staff of this division focus on elevating both the internal and external customer experience.

Throughout the year, the division coordinates education and outreach initiatives, fostering connection with our customers.

• Providing strong and effective leadership, direction, and professional expertise in all areas of hiring, employee recruitment/onboarding, employee engagement/retention, training/staff development, and employee relations
• Oversees the development of policies and procedures while maintaining compliance with all state, union, and regulatory bodies’ requirements
• Handles employee relations, investigations, and discipline
• Directing and leading the Human Resources team by managing workflow, training, and staff development, while providing oversight to members of the Compliance/Disclosure unit
• Establishing and maintaining high standards of service to internal customers by addressing concerns and resolving issues in a timely, respectful, and solution-oriented manner
• Consulting leadership in workforce planning, employee engagement, and organizational development activities
• Performing agency-wide workforce analysis of the impact of new technology implementations and updates to operational models

• Displays a solid understanding of HR policies, employment practices, and employee relations principles
• Utilizes strong interpersonal, critical thinking, conflict-resolution, and problem solving skills
• Aligns workforce behavior with the organizational goals by following policy and advising supervisors accordingly
• Facilitates business process improvement and prioritizes the use of technology to automate manual processes while maintaining compliance with security and AI policies
• Understands and develops strong working relationships with government and private organizations, legislators, and special interest groups
• Displays a high level of initiative, effort, attention to detail, and commitment to quality
• Communicates effectively