ServiceNow Developer

Light Edge is seeking a skilled Service Now Developer to join our team and help us enhance and customize our Service Now platform. As a Service Now Developer, you will be responsible for designing and implementing custom solutions within the Service Now ecosystem to meet the needs of our organization. If you are a motivated Service Now Developer who is passionate about delivering high-quality solutions and enjoys working in a collaborative team environment, we encourage you to apply for this exciting opportunity to join our team.

• Develop and customize Service Now applications, workflows, and modules based on business requirements.
• Collaborate with stakeholders to gather and analyze requirements and translate them into technical designs.
• Implement Service Now best practices and standards to ensure optimal system performance and reliability, including keeping the system upgraded as new versions are released.
• Configure and enhance Service Now functionalities including Customer Service Management, Order Management, ITSM Management, Employee Center, and Strategic Portfolio Management.
• Integrate Service Now with third-party applications, systems, and tools using REST/SOAP APIs and other integration methods.
• Develop and maintain Service Now documentation, including design specifications, test plans, and user guides.
• Troubleshoot and resolve issues related to Service Now applications, workflows, and integrations.
• Stay updated with the latest Service Now releases, features, and industry trends to provide innovative solutions.

• 3+ years of experience as a Service Now Developer.
• Service Now Certified System Administrator (CSA).
• Proficiency in Service Now Scripting (JavaScript, Glide Record), UI Policies, Business Rules, Scripted Endpoints, Client Scripts.
• Familiarity with Service Now Modules: ITSM, ITOM, CSM, SPM, Telco Order Management, CMDB, and Discovery.
• Strong problem‑solving and analytical skills with the ability to troubleshoot and resolve complex issues.
• Experience in Service Now integration using REST/SOAP APIs, Integration Hub, and other integration methods.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Service Now certifications such as Certified Application Developer (CAD) will be an advantage.
• ITIL experience preferred.
• Experience with AiOps, Agent Assist, and Predictive Intelligence preferred.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior level:
Mid‑Senior level.

Employment type:

Full‑time.

Job function:
Engineering and Information Technology.

Industries: IT Services and IT Consulting.

Location:

West Des Moines, IA | Salary: $‑$ | Posted: 3 days ago.