Technical Support Specialist; AV

Technical Support Specialist (AV Support)

Contract position for 6 months with a possible extension.

• Providing support to all customers within your coverage location(s), including on‑site, client engagement, and off‑site environments.
• Troubleshooting and problem solving for PC, MAC, application, AV, and network connectivity issues.
• Service Now ticket management, prioritizing tickets and adhering to SLAs.
• Supporting Microsoft Windows and macOS operating systems.
• Working knowledge of Microsoft applications:
  Outlook, Teams, One Drive, Office 365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and meeting support (on‑site or off‑site).
• Occasional travel to support other EY locations, client engagement sites, or off‑site events.
• Providing remote hands support under guidance of the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support.
• Occasional after‑hour support may be required.

• Great team mentality.
• Self‑motivated, organized, detail‑oriented, and able to multi‑task.
• Desire to learn and build a unique career.

• 2+ years of on‑site technical support experience, or a degree in a related discipline.

• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Finance
• Industries: IT Services and IT Consulting, Financial Services

Location:

Des Moines, IA