Help Desk Analyst

Join Loffredo Fresh Foods as a Help Desk Analyst based in Des Moines, IA

Base pay range
: $55,000 - $60,000 per year.

Job Title: Help Desk Analyst
Location: Des Moines, IA

We are a local, family‑owned food and produce distributor that has proudly served the Midwest for over 130 years. Our employees are the key to a successful future. We are committed to attracting a team that is passionate, innovative, and dedicated to meeting our customers’ needs.

• Act as the initial point of contact for all help desk requests, ensuring issues are addressed promptly or escalated to the appropriate team when needed.
• Oversee help desk ticket resolution, ensuring prompt follow‑up and a positive user experience throughout the process.
• Support enterprise systems (ERP, WMS, and TMS), ensuring performance, availability, and reliability.
• Troubleshoot and resolve network and connectivity issues.
• Support and maintain Microsoft 365 tools, including automating business processes using Power Automate and creating workflows with Microsoft Forms.
• Track, prioritize, and resolve IT service requests through the help‑desk ticketing system.
• Prepare KPI reporting for IT and other departments.
• Assist with managing relationships with IT vendors and service providers, including weekly status updates.
• Identify recurring issues or user difficulties and recommend solutions, process improvements, or system enhancements.
• Collaborate with stakeholders to ensure IT systems align with business processes.
• Support cybersecurity and compliance efforts, including account access reviews and security alerts, and senior management reporting.
• Create and maintain IT documentation, policies, SOPs, user guides, and training materials.
• Provide end‑user training.
• Participate in a rotating on‑call schedule to support after‑hours critical issues.

• Education in a related field (IT, Computer Science, MIS) or at least 2 years of experience in an IT Help Desk or Technical Support role.
• Proven ability to provide exceptional customer service with focus on resolving technical issues efficiently while maintaining a positive user experience.
• Strong knowledge and hands‑on experience with Microsoft Windows, Windows Server, and Office 365.
• Experience with help desk support and ticketing systems.
• Experience with network troubleshooting (LAN/WAN, switches, IP configuration).
• Understanding of cybersecurity principles and compliance basics.
• Excellent problem‑solving skills with the ability to analyze issues and implement effective solutions.
• Strong communication and training abilities for both technical and non‑technical users.
• Exposure to ERP systems (SAP, Oracle, Microsoft Dynamics, Visual Produce) and WMS/TMS platforms preferred.

• Competitive salary and comprehensive benefits package including medical, dental, vision, available the first of the month following 30 days of employment.
• 401(k) with company match available after 6 months of employment.
• Additional voluntary insurance such as basic/supplemental life and disability.
• Paid time off & paid holidays.
• Bi‑weekly pay or the option to enroll in Daily Pay for immediate access to earned wages.
• Regular and constructive performance feedback.
• Healthy, fresh produce you can take home to your family through our generous employee purchase program.

• Seniority level:
  Entry level.
• Employment type:
  
  Full‑time.
• Job function:
  Information Technology.
• Industry: Wholesale.