Helpdesk, IT​/Tech

IA-DOM-DOIT-NE1-IWD HELPDESK (780480)

Max Pay Rate: $30.22

Work Arrangement: Onsite (8am-4:30pm M-F)

Worksite Address: 1000 east Grand Avenue, Des Moines, IA 50319

Agency Interview Type: Either Web Cam or In Person

Engagement Type: Contract

Start Date: 12/08/2025 End Date: 06/30/2026 (Possible conversion or extension)

NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.

Short

Description:

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician.

Complete

Description:

This is an ONSITE position that requires a resource to be in the office 5 days per week. Limit submittals to local candidates.

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

• Provide desktop/laptop/thin client support both desk-side and remotely.
• Install, patch, and troubleshoot Windows 7/10.
• Troubleshoot issues with Microsoft 2019 and Office 365 products.
• Configure and troubleshoot Windows networking (TCP/IP).
• Escalate issues to next-level support or management as appropriate.
• Troubleshoot issues with Microsoft Edge and Google Chrome.
• Provide support using remote tools.
• Install and troubleshoot a variety of in-house developed and third‑party software.
• Troubleshoot desktop and network printer issues.
• Support Google Workspace products.
• Support Apple devices (iPad, iPhone).
• Understand and support Microsoft Active Directory (client‑side).
• Implement hard drive encryption, preferably using Bitlocker and McAfee.
• Modify system registry as needed.

• 4 years of experience in PC support (desktop/laptop/thin client).
• 4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
• 4 years of experience troubleshooting Microsoft 2019.
• 4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
• 4 years of experience escalating issues to next-level support/management.
• 4 years of experience troubleshooting Microsoft Edge and Google Chrome.
• 4 years of experience providing support with remote tools.
• 4 years of experience installing and troubleshooting a variety of software.
• Experience in support of Microsoft Office 365 products.
• Experience in Apple device support (iPad, iPhone).
• Thorough understanding of Microsoft Active Directory (client-side).
• Experience with hard drive encryption, preferably Bitlocker and McAfee.

• Ability to troubleshoot desktop and network printer issues.
• Experience with Google Workspace products.
• Ability to modify the system registry.

• Preferred: 4-year degree or equivalent technical study.

• Industry certifications (A+, Network+, MCP, etc.).

Communication: The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.