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VOC Insights Lead CX Transformation
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-01-01
Listing for:
Principal Financial Group
Full Time
position Listed on 2026-01-01
Job specializations:
-
IT/Tech
Data Analyst, Business Systems/ Tech Analyst -
Business
Data Analyst, Business Systems/ Tech Analyst
Job Description & How to Apply Below
A leading financial services company is seeking a Voice of Customer (VOC) Operations Analyst in Des Moines, Iowa. The role involves transforming customer feedback into actionable insights to enhance customer experience. Candidates should have a Bachelor's degree and 2+ years of experience in VOC, CX, or analytics. Responsibilities include creating VOC strategies, analyzing data, and developing dashboards that track customer sentiment.
Knowledge of Qualtrics and strong analytical skills are preferred. Salary range is $67,500 - $150,000 per year.
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