IT Operations Analyst

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At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

This role supports IT Operations and Change Management functions through technical analysis, automation support, and system monitoring, while serving as a key liaison between operations, development teams, and business users.

• Monitor software applications for proper functioning
• Analyze application issues and problems and provide resolution
• Assess impact of updates and/or changes to existing system configurations
• Communicate technical issues to technical support staff to resolve application and hardware issues
• Compile metrics to ensure operational performance and control objectives are met or exceeded
• Develop clear and concise documentation and instruction manuals and update them as needed
• Support batch processing automation using enterprise scheduling tools
• Assist in developing and maintaining automated workflows
• Write and maintain basic scripts for operational tasks (Power Shell, Python)
• Support change management processes and documentation
• Perform SQL queries for operational data analysis and validation
• Participate in overnight support rotation for critical business processes
• Assist in implementing and testing automated monitoring solutions
• Support audit and compliance requirements for operational processes
• Perform other duties as assigned

• Associate's degree in a related area
• 2-5 years' experience in process improvement and operational efficiencies or related experience preferred
• Familiarity with standard concepts, practices and procedures of technical support
• Strong critical thinking and software data analysis skills
• Experience with automation tools and batch scheduling
• Basic scripting knowledge (Power Shell, Python preferred)
• SQL query writing and database fundamentals
• Understanding of change management principles
• Experience with system monitoring tools
• Ability to work rotating shifts including overnight coverage
• Strong troubleshooting and problem-solving abilities
• Knowledge of IT security best practices preferred

Annual Salary: $65,540.00 - $77,829.00. This salary range represents the Bank’s good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant’s education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Bank’s annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule. We match 100% of the first 6% you contribute to your 401(k) and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year.

At FHLB Des Moines, we work to create an inclusive culture. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.