More jobs:
Help Desk - IBHRS
Job in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-01-03
Listing for:
Inteletech Global Inc
Full Time
position Listed on 2026-01-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Job Title:
HDS3-IBHRS/Help Desk
Location:
Des Moines, IA 50309
The Iowa Department of Health and Human Services (“Customer”) seeks support for users of the Behavioral Health Reporting System (IBHRS). Daily support of HHS BHRS help desk needs.
ResponsibilitiesThe Candidate will timely handle requests for assistance for both State employees and citizens that are received via phone, email, employee self-service, the citizen portal, or walk-in. Create and resolve service request tickets for issues the service desk can resolve. For issues that cannot be solved at the service desk, create a service request ticket and assign it to the appropriate higher-level team.
RequiredExperience and Skills
- Ability to provide excellent customer service
- Previous experience with the IBHRS Help Desk, supporting internal program staff and external treatment providers
- Experience in Help desk support
- Timely handling of requests received via phone, email, employee self-service, the citizen portal, or walk-in
- Experience with ticketing applications and escalation procedures
Compensation: $24.00 per hour
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