Desktop Support Engineer

Desktop Support Engineer

Our downtown‑based financial company is seeking a motivated and detail‑oriented Desktop Support Engineer to join our growing team on a contract‑to‑hire basis. This unique opportunity allows you to gain hands‑on experience with cutting‑edge infrastructure technologies while supporting critical systems that drive financial operations.

• On‑Site

• Provide assistance with support of new and existing technologies and product implementation.
• Deliver outstanding customer service by responding to business partners’ emails, instant messages, and calls.
• Collaborate directly with business partners to identify needs, design solutions, and resolve problems.
• Ensure effective learning and contributions through a comprehensive understanding of technical functionality, usability, security, design, and system operations.
• Research complex solutions in a dynamic environment, both collaboratively and independently.
• Articulate technical concepts to business stakeholders and business objectives to technical teams throughout the organization.
• Utilize multiple tools and technologies, including Microsoft Office, Windows OS, mobile devices (iOS/Android), laptops/desktops/iPads, Virtual Desktops, and Device Management (Microsoft Azure/Intune).

• Bachelor’s degree in science, technology, engineering, or a math‑related field (preferred) or equivalent work experience.
• Work/internship experience in an IT troubleshooting, IT support, or IT customer service role, or related experience (recommended).
• Strong technical and engineering mindset with a focus on root cause analysis and end‑to‑end problem ownership.
• Outstanding problem‑solving and conceptual skills.
• Excellent time management, organizational, planning, decision‑making, analytical, and communication skills.
• Willingness and capability to learn new technology and pursue continuous growth.

• Des Moines, IA

• Entry level

• Full‑time (contract‑to‑hire)