System Support Technician; Iowa

Position: System Support Technician (Central Iowa)
Purpose:

System Support Technician is responsible for general helpdesk support to computer hardware, operating systems, software and networking systems.

Essential Duties & Responsibilities

* Act as the first point of contact for user complaints and support requests, providing both remote and on-site assistance.

* Installs, configures, maintains, and repairs computer hardware, software, and network systems for users, resolving technical issues via phone, email, or in-person support

* Research and present solutions to IT management for various issues arising from troubleshooting process.

* Troubleshooting hardware and software, documenting fixes, and updating systems.

* Perform system backups and recovery as instructed.

* Manage user accounts and access control in accordance with company policies and procedures.

Qualifications (Include

Education and Experience ):

* Minimum an associate's degree and/or technical training certificate, or equivalent personal/work experience.

* Excellent verbal and written communication skills to explain technical issues to non-technical users.

* An ability to identify, analyze, and resolve complex technical issues effectively.

* Willingness to work some weekends and/or after-hours