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System Support Technician; Iowa
Job in
Des Moines, Polk County, Iowa, 50301, USA
Listed on 2026-01-06
Listing for:
West Bancorporation
Full Time
position Listed on 2026-01-06
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
Purpose:
System Support Technician is responsible for general helpdesk support to computer hardware, operating systems, software and networking systems.
Essential Duties & Responsibilities
* Act as the first point of contact for user complaints and support requests, providing both remote and on-site assistance.
* Installs, configures, maintains, and repairs computer hardware, software, and network systems for users, resolving technical issues via phone, email, or in-person support
* Research and present solutions to IT management for various issues arising from troubleshooting process.
* Troubleshooting hardware and software, documenting fixes, and updating systems.
* Perform system backups and recovery as instructed.
* Manage user accounts and access control in accordance with company policies and procedures.
Qualifications (Include
Education and Experience ):
* Minimum an associate's degree and/or technical training certificate, or equivalent personal/work experience.
* Excellent verbal and written communication skills to explain technical issues to non-technical users.
* An ability to identify, analyze, and resolve complex technical issues effectively.
* Willingness to work some weekends and/or after-hours
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