Help Desk Support

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we aim to surpass our competitors by establishing a wider channel of media marketing and building better connections with clients.

Short

Description:

The Help Desk Support (HDS) resource provides technical assistance and advice to end users over the phone for hardware, software, and systems issues.

Complete

Description:

The role involves performing all responsibilities of a level-1 Help Desk Support technician, including creating tickets and providing immediate assistance over the phone. Approximately 75% of calls involve password resets, system access issues, or account setup. Other issues are escalated to the Help Desk support team.

Responsibilities include:

• Providing level-1 help desk phone support, primarily for system access and password issues.
• Delivering excellent customer service and communication skills.
• Handling difficult client situations effectively.
• Initiating trouble tickets via the service desk system.
• Answering how-to questions and resolving system access and password reset issues.
• Maintaining professionalism and a positive outlook to ensure high-quality customer service.

Further details are outlined in the skills matrix.

Work Schedule: During core business hours from 7:00 AM to 5:00 PM, Monday through Friday, not exceeding 40 hours per week.

• At least 3 years of relevant experience in a technical IT call center environment.
• 1 to 3 years of field experience.
• Preferred education:
  
  a 2-year associate's degree or equivalent technical training.