Infrastructure Support Engineer; MacOS Administration, Windows Server Admin & Endpoint & Client Support

Experience - 5–8 Years

Location – Des Moines, IA – Hybrid

Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

The Infrastructure Support Engineer will be responsible for providing end-to-end support for enterprise infrastructure environments, including Networking, Citrix Virtualization, Client Computing, and Server Administration across Windows, macOS, and Linux platforms. The role requires strong troubleshooting skills, operational support expertise, and the ability to maintain high availability of critical business services.

The ideal candidate should possess a broad infrastructure background with hands‑on experience managing enterprise systems, virtual desktop environments, servers, networking technologies, and endpoint platforms.

• Support and maintain LAN, WAN, Wireless, VPN, and SD-WAN environments.
• Configure and troubleshoot routers, switches, firewalls, and wireless infrastructure.
• Monitor network performance, availability, and capacity utilization.
• Diagnose and resolve network connectivity, latency, and routing issues.
• Coordinate with telecom providers and vendors for WAN circuit management.
• Support DNS, DHCP, TCP/IP, VLANs, Routing Protocols, and Network Security.

• Administer and support Citrix Virtual Apps and Desktops environments.
• Manage Citrix Delivery Controllers, Store Front, Citrix Gateway, and Director.
• Provision and maintain VDI, published applications, and remote access solutions.
• Troubleshoot user sessions, profile issues, printing, and application performance.
• Perform Citrix upgrades, patching, and environment health checks.
• Monitor infrastructure utilization and optimize end‑user experience.

• Install, configure, and maintain Windows Server environments.
• Support Active Directory, Group Policies, DNS, DHCP, and File Services.
• Manage server patching, upgrades, performance tuning, and security hardening.
• Perform backup, recovery, and disaster recovery activities.
• Troubleshoot server, application, and authentication‑related issues.

• Administer Red Hat, CentOS, Ubuntu, and other Linux platforms.
• Manage user accounts, permissions, storage, and system security.
• Perform server provisioning, upgrades, patching, and performance monitoring.
• Troubleshoot operating system, application, and infrastructure issues.
• Support automation and scripting using Shell, Bash, or Python.

• Support Apple macOS devices in enterprise environments.
• Manage device enrollment and compliance using MDM platforms such as Jamf or Intune.
• Troubleshoot operating system, application, and connectivity issues.
• Support software deployment, patching, and endpoint security compliance.
• Assist users with hardware and software‑related issues.

• Support Windows, macOS, and Linux desktop/laptop environments.
• Perform software installations, upgrades, configuration, and troubleshooting.
• Resolve incidents related to hardware, operating systems, applications, and peripherals.
• Support remote users and executive/VIP users as needed.
• Ensure compliance with endpoint security and corporate standards.

• Handle Incident, Problem, Change, and Request Management activities.
• Participate in major incident troubleshooting and root cause analysis.
• Maintain technical documentation, SOPs, and knowledge articles.
• Work within SLA‑driven operational environments.
• Support on‑call and after‑hours maintenance activities.

• Cisco Routing & Switching
• TCP/IP
• VLANs
• OSPF
• EIGRP
• BGP
• DNS/DHCP
• VPN Technologies
• Wireles…