Global IT Service Desk Lead - xOps & Automation
Listed on 2026-10-10
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IT/Tech
IT Project Manager, IT Support, Systems Administrator, IT Consultant
Cognizant Des Moines is seeking an IT Service Desk Lead to direct a 24x7 global service desk supporting enterprise users across multiple locations. You will drive service delivery, governance, and incident management while leading a team of 20+ analysts.
The role requires a strong ITIL background and proven leadership in a fast-paced environment. You will also oversee performance metrics, reporting, and continuous improvement initiatives to optimize operations and customer satisfaction.
We have an opening for a Global IT Service Desk Lead - 24x7 Ops & Automation in Des Moines, IA, United States within IT & Technology.
Are you ready to take on the Global IT Service Desk Lead - 24x7 Ops & Automation role at Cognizant?
We would love to welcome a new Global IT Service Desk Lead - 24x7 Ops & Automation to our organisation in Des Moines, IA, United States.
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